Refund / Cancellation Policy for Camden Agency INC
Last Updated: June 2024
Camden Agency INC
433 Plaza Real, Suite 275
Boca Raton, FL 33432
Website: www.camdenagency.com
At Camden Agency INC, we strive to provide exceptional service and quality. This Return and Refund Policy outlines the terms and conditions under which refunds and returns may be issued.
Website Design and Development (WordPress, Shopify, Squarespace, Wix, Zencart, etc.)
Web design and development projects require extensive resources, time, and internal expenses. Therefore, once a payment or deposit is made, it is non-refundable.
Payments for custom design projects (e.g., custom logo designs, branding projects, full website designs, individual page mockups, and smaller design components) and custom development projects (e.g., PHP programming, Shopify, Zen Cart, WordPress CMS custom development, WordPress Plugin custom development, Shopify App custom development) are made in increments as a courtesy to the client. If a project is canceled, delayed, or postponed by the client, all monies paid will be retained by Camden Agency INC, and if applicable, an additional cost for work completed beyond the initial payment will be charged to the client. All completed projects, as defined by the scope of work, are non-refundable.
Website Maintenance
Clients are responsible for providing all text (in digital format) and images/photos when adding new content. Unused hours do not roll over to subsequent months, and no refunds are provided for unused hours. No refunds are given for any fees related to website maintenance services. Annual support plans are based on the scope and size of a website and are quoted on an annual basis. Especially for websites we did not initially build, maintenance and upkeep require extensive upfront resources and time to understand the setup, framework, and specifics. Thus, we require annual maintenance to be paid in full unless otherwise determined.
Web Hosting
All hosting payments, whether for current or past months, are non-refundable. Hosting accounts are set up from the date of your order and allotted a limited amount of server resources depending on the plan you purchased.
If the client opens a hosting account but does not use it, payment is still due. Hosting billing cycles continue until a cancellation notice is received in writing from the client.
Unless otherwise provided, you agree that until and unless you notify Camden Agency INC of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your services, using your credit card or other billing information on file.
Any invoice outstanding for more than thirty (30) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment is received. If fees are not paid as specified, Camden Agency INC may suspend or terminate your account and pursue collection costs, including arbitration and legal fees, and reasonable attorneys’ fees. Camden Agency INC will not activate new orders or packages for customers with an outstanding balance.
Camden Agency INC is not responsible for transferring websites to and from Camden Agency’s web servers and reserves the right to charge for any web hosting transfer requests.
Graphic Design / Logo Design
A 50% deposit is required to begin any graphic design or logo design project. The remaining 50% is due upon completion. All payments for graphic design and logo design services are non-refundable.
Video Production and Editing
For video production and editing services, a 50% deposit is required to begin the project, with the remaining 50% due upon completion. No refunds are provided for video production services, as they incur time and resources that must be compensated for.
Photography and Photoshoots
Photography and photoshoot services require extensive resources and time. Therefore, once a payment or deposit is made, it is non-refundable. A 50% deposit is required to book photography and photoshoot services, with the remaining 50% due upon completion of the shoot.
Marketing Services (Including Social Media and Public Relations)
All payments for marketing services, including social media and public relations, are non-refundable. Services are provided on a month-to-month basis, and clients may cancel at any time with a 30-day notice. Camden Agency INC is not liable for the use of images or content provided by the client that infringes on the rights of others. Additionally, we are not responsible for platforms removing or blocking content based on their respective policies.
Printing
There are no returns on printed materials. All printed items are approved by the client before production. Any returns, partial refunds, or adjustments are at the discretion of Camden Agency INC.
SEO & Internet Marketing
The customer understands, acknowledges, and agrees that Camden Agency INC has no control over the policies of search engines or directories regarding the type of sites and/or content they accept now or in the future. The customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, or longer, to list and/or update a customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Camden Agency INC is not responsible for changes made to the customer’s website by other parties that adversely affect search engine or directory rankings. SEO and marketing professional services require extensive resources, strategy, and time, incurring internal expenses. Therefore, payments for SEO and marketing services are non-refundable.
Setup Fees
Setup fees are applied directly to expenses incurred by Camden Agency INC in the setup phase of any SEO or internet marketing campaigns and are non-refundable.
Domain Names
All sales of domain names are final once a domain name has been transferred to the client’s account. Domain name sales require payment in full before transferring the purchased domain name.
Chargebacks
We will request credit card payment information to charge the client’s card for services provided, or we will send an invoice for payment. Claiming that you didn’t provide your card information or are unaware of the charges is illegal and fraudulent.
If we receive a chargeback or payment dispute (i.e., QuickBooks or PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us at info@camdenagency.com to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed
If you have paid using your credit card, the refund will be transferred back to your credit card account within 30 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.
Contact Us
If you have any questions or comments about this Return and Refund Policy, please contact us at:
Email: info@camdenagency.com
Mail:
Camden Agency INC
433 Plaza Real, Suite 275
Boca Raton, FL 33432